Email in. Incidents out.
TurboIMS watches your shared support mailbox, turns each message into a referenced incident, starts the SLA clock and keeps your team and your customers on the same timeline.
Mail sent to your support address is polled, deduplicated and converted into incidents. Replies thread back onto the same ticket.
Response and resolution targets per priority, with live countdowns, at-risk warnings and breach flags recorded on the record.
Filter by status, priority, assignee, customer or SLA state. Bulk assign and bulk status changes on the whole selection.
Every status, priority, assignment and category change is written to an immutable incident timeline.
Customers see only their own incidents, reply on the public thread and raise new tickets — internal notes stay internal.
Open volume by status and priority, breaches, aging, per-customer load, and one-click CSV export.